Report an Outage

Report a Power Outage by Computer (or smartphone)

You can now report an outage from your smartphone or computer without even logging in. Visit to get started. 

Report a Power Outage by Phone

You can also call 1-800-245-4044 and take advantage of our automated outage reporting system, which will also enter your information directly into our Outage Management System.

Report a Power Outage through Your Account Profile

You can also enter an outage report through your account profile. Go to Your Account and click Online Account Access to set up your profile. In minutes, you'll have access to your billing and account history, the ability to pay online and check to see if outages have been reported in your neighborhood.

Report a Street Light Outage

You can also report a street light outage by calling your local Jackson EMC office.

You can use the Street Light Outage Report Form 24 hours a day.  The outage will be recorded on the next business day, during the hours of 7am and 7pm.  

If your online street light outage report is sent outside of that timeframe, your information may not be received until the next business day. If you do not have the tag number of the street light in question, the best way to report the outage is to call your local Jackson EMC office.